94 Kairaba Avenue
+220 4399601
+220 4399905

Consumer Affairs



Consumer Awareness & Education Program

  • Consumer Parliament
  • Bantaba

Consumer Rights & Obligations

Complaint Handling Procedures

Advertisement Code of Conduct




Consumer Affairs is the department of the Authority that ensures Utility Service Providers are delivering sufficient services to consumers and offering satisfactory customer service.

Consumer Affairs and it’s call center receive calls from consumers of Utility Service Providers that have unresolved complaints and make all efforts to help resolve their complaints